Shipping & Return Policy
Terms of Sale
All products are sold as is. Many of our products are rustic, handmade, Fair Trade or created by primitive Indigenous artists. They are not perfect and may have flaws or imperfections indicative of a handcrafted nature and may not meet your standards for material or craftsmanship.
Website pictures may not look like the actual item in the store because of digital photography, lighting and different computers displaying colors differently.
Any internet order that doesn't meet with your approval may be returned according to the return policy below. The buyer is responsible for return shipping costs regardless of the reason for return. After 30 days, all sales are final.
Order Handling Time
Allow one to two business days for processing and packing. We often ship orders quicker, even the same day, but if delivery time is critical check with us before ordering. We will be happy to help in any way we can.
Delivery Signature Required
A signature delivery requirement may or may not be applied to orders based on location and order value at our discretion. Someone age 21 will have to be home to receive the package. Please have your valid government-issued photo ID ready at the time of delivery.
Non signature required deliveries will be left in a way deemed safe by the delivery driver and you will be responsible for it.
-We often use a delivery signature to deliver to apartment addresses because of high incidences of theft.
-If you definitely want, or do not want a signature required delivery, you must let us know before it ships.
-There is an additional charge for adding the delivery signature requirement to your order.
3 Day Reporting Period for damage, missing or incorrect items
Buyer is responsible to track their order until delivery. Most carriers provide tracking numbers automatically by email upon shipping. If you don't receive them, we can get them for you.
-Note, that some carriers mark packages delivered when they are still on the truck for delivery the next day.
-Please open packages immediately upon delivery.
-Advise us of any order issues within 3 days of delivery. (ie. missing or incorrect items) or the order will be closed.
Shipping Damage or Loss in shipping:
-If something is damaged by the carrier and arrives broken or damaged, let us know and we will help process a claim and resolve the loss by replacement or refund at our discretion. Very Important, Keep all boxes, packaging, foam, bubble wrap and peanuts for inspection by the carrier.
-If a package is lost, doesn't arrive, let us know immediately. Sometimes we can request a trace by the driver to see if they can recover it. If it is actually lost or not recoverable, we will help by processing a claim and replacing or refunding the order.
30 Day Return Policy:
Internet buyers agree to accept responsibility for all shipping costs.
If you chose faster (Air) shipping, Allow 1 business day for handling time when calculating delivery time.
Example: Order Monday, ships Tuesday - Next Day arrives Wednesday, 2nd Day on Thursday, 3 Day on Friday. (no Sat. or Sun. delivery or Holiday delivery)
To make a return:
1. Include the original packing slip with order number if possible.
2. Ship prepaid with insurance for total value, to:
Mission Del Rey Returns
1421 N Lee Trevino DR
El Paso TX 79936
To make an exchange: (Exchanges are handled as returns)
1. Please make a second purchase for the desired item. This removes it from inventory and allows us to ship it immediately.
2. In the comments section of the shopping cart let us know that this is an exchange for your previous order.
3. Return the original item following the "return" instructions above. When it arrives we will apply the credit to your original order.
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Freight - Oversized items shipped by truck
Please note: We have no control over trucking companies. We have heard complaints that they can be unorganized, inefficient or rude. Please try to go with the flow and your shipment should arrive quickly and safely. Usually, things go very smoothly. Let us know if you need help with anything.
Allow 3 or 4 processing days to crate your order.
Once the trucking company picks up your shipment, we will have a tracking number for you. Your local delivery driver should (but may not) call you prior to delivery to work out details.
The trucks have a lift gate and the driver can lower the packages to the ground on the street. It is your responsibility from that point. The driver doesn't carry the shipment to the door or inside or set-up, just delivery.
Damage During Freight Shipping: The most important thing is that if you notice any physical damage, that needs to be noted before the driver leaves. (take pictures for the claim)
If there is damage, you can still sign for the shipment, just make sure to note the damage on the driver's paperwork, before you sign for it. (The driver verifies any damage) That way you are covered for an insurance claim if you need one. If it is not noted on the drivers papers there is no insurance claim possible. Take pictures and Keep All Packaging, crate, etc. until the claim is complete.
Contact us: firstname.lastname@example.org 915-440-2140
International buyers accept full responsibility for all shipping and customs related charges.
Returns: Buyer pays all shipping charges and insurance. Shipping charges, taxes, duty and any other expenses are not refundable regardless of the reason for return. Refund will be the product cost less 15% handling any charges incurred.
Shipping Method & Delivery Time: We use USPS priority mail international. Usually it takes 10 days to 2 weeks to arrive. However, please realize that it can often take up to 30 days or more to clear Customs.
Loss in shipping: If an order is lost in shipping we will work with the US Post Office to file a claim after their required 30 day waiting period. Once approved, we will send a replacement.
The post office will not run a trace until after 30 days. If it is lost, your country could require another 30 days to complete their investigation before we can submit a claim. So, could be 60 days before we are able to issue a refund or ship a replacement.
Customs & Duty Taxes: You assume all responsibility for taxes and customs/importation related matters. The customs service in your country may delay and add tax to the package. If you do not claim the package it is destroyed and sale is final. Please contact the Customs service in your country to see what to expect. There may be regulations regarding imported products.