| || |
Exceptional Southwest Decor for Home, Office & Unique Gifts
Shipping & Returns
No Returns, Exchanges or Cancellations on Custom Orders.
Restocking charges apply to all returns, see below.
Our Contact Information
SHIPPING NOTICE: UPS is now charging $12 for address corrections necessary to complete delivery, which will be added to your order. Please double check the details of your shipping address. The most common problems are: N, S, E, W, St, Ave, Dr, Ln, PL, apartment number, correct city and zip code.
Shipping fees are not something we charge you, they are assessed by the shipper but we handle the shipping transaction as a convenience to you. Associated handling fees usually don't cover packaging materials or labor, but we want to help you so we keep the handling cost low. Shipping & handling is non refundable.
7 Day Home Review - Return Policy
All products are offered "as-is" and sales are final except that we offer a seven day review window.
We want you to be happy with your purchase and realize that buying online makes it difficult to judge colors, sizes, quality and sometimes it's just better to see an item in your home to see how it looks.
For that reason we make buying easy for you by offering you a home review return policy. All sales are final but we extend you a 7 day review. That way you can decide that you love it, or see in person that it just isn't what you expected. You can return any product (except custom orders) for any reason within seven days of receiving it.
If your purchase doesn't work for you for any reason, you may return the product for a refund of the purchase price less a 15% restocking charge. Shipping charges are not refundable. Refunds for orders placed using a free shipping coupon are less our original S&H, partial refunds are less 15%
Returns just need to be shipped within 7 days of delivery, in unused condition for a refund. Products returned in less than new condition for any reason cannot be credited. (Please pack better than we do, for your protection)
Many of our products are one-of-a-kind or limited quantities. We want you to be able to see the product in person and if you need to return it we want to make it available to someone else as soon as possible. Restocking charges cover the necessary labor intensive updating of our websites, inventories and accounting.
After seven days from delivery, the review window is closed. Returns shipped after 7 days of delivery will receive store credit. After 30 days from original purchase date, the transaction drops off of our system for security reasons and no refund or store credit is possible.
To make a full or partial return:
1. Place the last four digits of your order number on the outside of the box. (for example: 2855)
2. Include the original packing slip with same last four digits of your order number.
3. Ship prepaid with insurance for the total value to:
Mission Del Rey Returns Dept.
1421 N. Lee Trevino Dr.
El Paso, TX 79936
To exchange for a different size, style, color or different product…
Exchanges are handled as returns, except that the *restocking fee is waived. Time limits and condition requirements are the same as returns. Please return within 7 days of delivery. *refunds for orders placed using a free shipping coupon are less our original S&H, partial refunds are less 15%
The fastest and easiest way to exchange...
1. Make a second purchase for the desired item. This allows us to ship it immediately and avoids errors.
2. In the comments section of the shopping cart let us know that this is an exchange for your previous order.
3. Return the original item following the "return" instructions above. When it arrives we will apply the refund on the original order.
*Retail orders only.
*Order online at www.missiondelrey.com using the coupon code during checkout.
*UPS Ground Shipping to Continental USA only.
*Not valid with any other coupon code.
(If you have other coupons you may choose which coupon code you would like to use.) Returns must be shipped within 7 days of receipt at buyers expense for refund less our original s&h cost. Partial return refund is less 15%.
We offer a a one year 50% replacement discount on some shades as well as extended warranties and information on how to care for rawhide shades. We cannot guarantee lamp shade life because that depends on the buyers use, care and environment.
Buyer is responsible for all shipping charges. Please double check your shipping address. UPS is now charging $12 for address corrections which will be added to your shipping cost. Shipping & handling is non refundable.
Shipping Service & Schedule:
We strive for the fastest and highest quality shipping experience. Most orders will be shipped within one to two business days after the order is received by UPS. Orders from outside the continental US will have shipping costs added after check-out and buyer will be emailed for approval prior to shipping.
UPS Ground - Transit Times:
If delivery time is important to you, please check with us prior to ordering or make sure we receive your email explaining your needs so you are not disappointed. We don't want you to miss your deadline, so make sure we know. We'll do all we can to help you.
Express shipping (2 or 3 day) is available as a shipping option. Because of dimensional weight charges on the part of the shipper, shipping calculator is a guide only for express shipping and actual shipping amount may need to be adjusted after check-out.
Order Tracking: You should receive an email from UPS with tracking numbers for each package. (These are often blocked by filters, but we will always have a copy of the tracking number if needed)
The tracking numbers are very important. It is your responsibility to track the order to make sure that it arrives safely. Note: International orders are shipped USPS priority mail, tracking is not available.
While tracking your order, if you believe that it is lost or was delivered to a wrong location, contact us UPS at 1(800)PICKUPS immediately. They can have the driver retreieve the package and deliver it to you.
We will follow-up on the order at that point also to try to help. If you do not track the order or notify UPS of a problem, it may be unrecoverable.
Loss or Damage in Shipping: Rest assured that we will take care of every aspect of the situation.
All Items are shipped insured and guaranteed to arrive safely. We handle all insurance claims and ship replacement items.
Loss In Shipping Procedure:
1. Notify UPS as soon as you realize that loss in shipping may have occurred.
2. We will work with the shipping company to locate your order and route it to you.
3. If loss is confirmed, we will handle all insurance claims and immediately ship a similar item.
4. If we are out of stock on the lost item, you will have your choice of a substitute, backorder or full refund.
Damage In Shipping Procedure:
1. Notify us by email immediately upon delivery and save all pieces of packaging and contents.
2. Make package available for inspection and pick-up by the shipping company. We will advise you of their planned pick-up date.
3. We will handle the insurance claim and ship a similar item.
4. If we are out of stock on the damaged item, you will have your choice of a substitute, backorder or refund.
After your order is received, we will email you with the cost of shipping for your approval.
Your shipment will most likely be coming by R+L Carriers. Once the shipment is in the system, we have a tracking number for you. Here is a link to online tracking. http://www.rlcarriers.com/shiptrace.asp
The local driver should (but may not) call you prior to delivery to work out details. The toll free phone number for R+L is 800 543-5589. They can give you the local number. It would be a good idea to follow-up with them.
The trucks have a lift gate and the driver can lower the packages to the ground on the street. It is your responsibility from that point. The driver doesn't carry the shipment to the door or inside or set-up, just delivery.
The drivers are instructed to help you inspect and not to try to force you to sign without inspecting.
The most important thing is that if you notice any physical damage, that needs to be noted.
If there is damage, you can still sign for the shipment, just make sure to note the damage on the driver's paperwork, before you sign for it and he leaves. (He verifies any damage)
That way you are covered for an insurance claim if you need one. If it is not noted on the drivers papers there is no insurance claim possible. If you have questions just let us know.
Watch for an email money request from us through Paypal for your shipping payment. If we don't receive your shipping approval payment in 3 days the products are resold.
Your shipping payment is your approval of our international shipping policy. (outlined below)
How International transactions work:
Because you need to approve the shipping cost after checkout, we handle the transaction in two parts:
Part 1: The order...will show only the product total with a shipping amount of $0.00 This holds the the items you order.
Part 2: The Shipping Payment...is handled through paypal. We will calculate the total to your country and email you a money request through Paypal. You can use it to make the payment with any credit card even if you do not have a Paypal account.
Your payment is your acceptance of our international shipping policy and must be received within three days.
(Sorry, we have to have this time limit because some people wait weeks or never contact us)
International Shipping Policies & Procedures
We ship with only a personal note in the box, no commercial paperwork.(unless you request it) This sometimes helps in clearing customs.
Return shipping charges must be prepaid with insurance. Shipping charges, taxes, duty and any other expenses are not refundable regardless of the reason for return. There is a 15% restock fee on returns.
Shipping Method & Delivery Time:
We use USPS priority mail international, the least expensive air method. It usually takes 10 days to 2 weeks, but could take 30 days if held by customs. Priority mail does not offer tracking.
Loss in shipping:
If an order is lost in shipping we will work with the US Post Office to file a claim after their required 30 day waiting period. Once approved, we will send a replacement.
Customs & Duty Taxes:
You assume all responsibility for taxes and customs/importation related matters. The customs service in your country may delay and add tax to the package. If you do not claim the package it is destroyed and sale is final. Please contact the customs service in your country to see what to expect. There may be regulations regarding imported products.
Your Shipping Payment is your approval.
We are happy to help you but if you would rather not accept responsibility for international shipping, you may cancel your order by emailing us.