|  |  Home > Shipping | Return Policy | Warranties
|
Shipping | Return Policy | Warranties
July 4th Holiday Schedule
Shipping will end at noon on Thursday July 3rd and continue on Monday July 7th. Enjoy the Holiday!
Returns, Exchanges, Cancellations:
No Returns, Exchanges or Cancellations on Custom Orders.
10% accounting fee to cancel confirmed orders.
15% restocking charge on all returns
Our Contact Information
Shipping fees are not something we charge you, they are assessed by the shipper but we handle the shipping transaction as a convenience to you. Associated handling fees usually don't cover packaging materials or labor, but we want to help you so we keep the handling cost low. Shipping & handling is non refundable.
Shipping is expensive and something to keep in mind when buying a product sight unseen online. Our products are offered online on an “as is” basis. Each person is different and expectations very accordingly. If your purchase is unacceptable to you for any reason, you may return the product for a refund of the purchase price. Shipping charges, taxes, duty and any other expenses are not refundable regardless of the reason for return.
Returns must be shipped prepaid, insured within 7 days of delivery, in unused condition for purchase price credit less 15% restocking fee. Products returned in less than new condition for any reason cannot be credited.
1. Place the last four digits of your order number on the outside of the box. (ie. 2855)
2. Include the original packing slip or other paper that includes the same last four digits of your order number in the box.
3. Make a quick note that you are returning the product so we know that it is not a "non-deliverable" return from the shipper.
4. Ship prepaid with insurance for the total value to:
Mission Del Rey
2200 N. Yarbrough Ste. B.
El Paso, TX 79925
Exchanges are handled as returns, except that the restocking fee is waived. Time limits and condition requirements are the same as returns. Please return within 7 days of delivery.
The fastest and easiest way to exchange...
1. Make a second purchase for the desired item. This allows us to ship it immediately and avoids errors.
2. In the comments section of the shopping cart let us know that this is an exchange for your previous order.
3. Return of the original item following the "return" instructions above. When it arrives we will refund the purchase price on the original order.
Rawhide Lamp Shades We offer a a one year 50% replacement discount on some shades as well as extended warranties and information on how to care for rawhide shades. We cannot guarantee lamp shade life because that depends on the buyers use, care and environment.
Wholesale Pricing
Available to merchants buying for resale. Register your business to resell our products
.
Shipping
Notice: Shipping calculator provided will determine single item orders correctly but multiple item orders may need to be adjusted after check-out. Shipping fees are not something we charge you, they are assessed by the shipper but we handle the shipping transaction as a convenience to you. Associated handling fees usually don't cover packaging materials or labor, but we want to help you so we keep the handling cost low. Shipping & handling is non refundable.
Shipping Service & Schedule:
July 4th Holiday Schedule
Shipping will end at noon on Thursday July 3rd and continue on Monday July 7th. Enjoy the Holiday!
We strive for the fastest and highest quality shipping experience. Most orders will be shipped within 2 to 5 business days on Monday through Thursday by UPS. Orders from outside the continental US will have shipping costs added after check-out and buyer will be emailed for approval prior to shipping.
If delivery time is important to you, please check with us prior to ordering or make sure we receive your email explaining your needs so you are not disappointed. We don't want you to miss your deadline, so make sure we know. We'll do all we can to help you.
Express shipping (2 or 3 day) is available as a shipping option. Because of dimensional weight charges on the part of the shipper, shipping calculator is a guide only for express shipping and actual shipping amount may need to be adjusted after check-out.
Order Tracking: You will receive an email from UPS with tracking numbers for each package. (These are often blocked by filters, but we will always have a copy of the tracking number if needed)
The tracking numbers are very important. It is your responsibility to track the order to make sure that it arrives safely. Note: International orders are shipped USPS priority mail, tracking is not available.
While tracking your order, if you believe that it is lost or was delivered to a wrong location, contact us immediately.
We will follow-up on the order at that point. If you do not track the order or notify us of a problem, it may be unrecoverable.
Loss or Damage in Shipping: Rest assured that we will take care of every aspect of the situation.
All Items are shipped insured and guaranteed to arrive safely. We handle all insurance claims and ship replacement items.
Loss In Shipping Procedure:
1. Notify us as soon as you realize that loss in shipping may have occurred.
2. We will work with the shipping company to locate your order and route it to you.
3. If loss is confirmed, we will handle all insurance claims and immediately ship a similar item.
4. If we are out of stock on the lost item, you will have your choice of a substitute, backorder or full refund.
Damage In Shipping Procedure:
1. Notify us by email immediately upon delivery and save all pieces of packaging and contents.
2. Make package available for inspection and pick-up by the shipping company. We will advise you of their planned pick-up date.
3. We will handle the insurance claim and ship a similar item.
4. If we are out of stock on the damaged item, you will have your choice of a substitute, backorder or refund.
International Shipping: International orders will have shipping costs added after check-out. We will email you the cost for approval. We must also have your approval of our international shipping policy. Watch for our emails to avoid delays.
Returns are handled and charged the same as domestic orders. Shipping costs are not refundable.
Policies & Facts About International Shipping - (very important)
Many people from outside the USA want to place orders for our products and we are happy to help. But there are associated challenges and potential problems. There are several risks involved that you must assume.
Shipping fees are not something we charge you, they are assessed by the shipper but we handle the shipping transaction as a convenience to you. Associated handling fees usually don't cover packaging materials or labor, but we want to help you so we keep the handling cost low.
RETURNS:
When an item is purchased, it is as if you are standing at the cash register in our store. When you have an item shipped, it is a separate transaction apart from your purchase. For that reason shipping charges are never refundable.
In the event that your purchase doesn't meet your expectations for any reason, you may return the item to our store. If you choose to ship your return to us, it must be prepaid with insurance. Shipping is not refundable.
International shipping is expensive and something to keep in mind when buying a product sight unseen. Our products are offered to international buyers on an “as is” basis. Each person is different and expectations very accordingly. If your purchase is unacceptable to you for any reason, you may return the product for a refund of the purchase price. Shipping charges, taxes, duty and any other expenses are not refundable regardless of the reason for return.
Shipping Method:
We usually quote shipping according to USPS priority mail because it is the least expensive air method. This method does not offer tracking. It usually delivers within 10 days to 2 weeks, but could take 30 days. There is no way to check on it's progress and insurance claims if lost cannot be filed until 30 days has past.
Other methods such as global priority or global express may be requested and are considerably more expensive. UPS may be requested and offers quick service with tracking, but is very expensive. For example a $40 shipping charge for USPS air may be equal to $140 for UPS shipping.
If you would like a particular shipping method besides USPS air parcel, please let us know at the time of ordering.
Customs/Taxes:
The customs service in your country may delay your package. No one has any control over this. Customs may also add tax to the item which you must pay to receive the package. You are responsible to pay any taxes or duty. It is between you and customs. If you do not claim the package and pay the tax or duty, the package is destroyed.
The customs tax on items depends on your country. You should contact the customs service in your country to see what to expect, we do not have this information. Import taxes can be quite high. Your country may also have particular regulations regarding different types of products that you should check on before ordering. You assume all responsibility for customs/importation related matters.
Every package is not necessarily taxed. Sometimes they go through quickly, with no duty. Other times, they are delayed and charged. We have had packages arrive in all countries without problems. We have also had problems with loss or high import taxes in most countries.
Conclusion:
We are happy that you are interested in our products and are happy to help you with international shipping. We don't want to discourage you, but we do want you to know what the risks and expenses could be.
If you have already purchased but would rather not assume the risks associated with shipping, you may cancel the order before it ships.
You must approve our international shipping policy in writing before we can ship to you.
Imported Products:
The Mission Del Rey and the Tarahumara Indians are located in Northern Mexico. To avoid legal disputes about origin and authenticity, we express that our products are imported, not produced by Native Americans. They are not Indian produced, an Indian product or the product of a particular Indian, Indian tribe or Indian arts and crafts organization as defined by 2.5 USC & 305 et seq.
|
Related Products:
Southwest Home Accents & Western Decor Ideas: |
|  | |  | |  | |  | |  | New Arrivals - Rawhide Shades, Drums & More
| | Rawhide Lamp Shades
| | Leather Lamp Shades
| | Painted Leather & Rawhide Lamp Shades
| | Chandelier Lamp Shades
| | |  | |  | |  | |  | |  | Custom Rawhide Lamp Shades
| | Native American Indian Hand | Pow wow Drums
| | Native American Hand Drums
| | Native American Painted Drums
| | Native American Shaman Drums
| | |  | |  | |  | |  | |  | Native American Indian Pow Wow Drums
| | Native American Indian Pedestal Floor Drums, Log Drums & Tables
| | Antler Lamps & Chandeliers with Rawhide Lamp Shades
| | Western Wrought Iron Lamps with Rawhide Lamp Shades
| | Southwest Indian Pottery Lamps with Rawhide Lamp Shades
| | |  | |  | |  | |  | |  | Rustic Pueblo Indian Style Wooden Kiva Ladders
| | Navajo Yei Dancers Wool Rug / Tapestry 24"x36"
| | Southwest Pillow Covers & Western Pillows
| | Southwest Table Runners & Place Mats
| | Southwest Bedding, Western Bedspreads Blankets & Throws
| | |  | |  | |  | |  | |  | Native American Indian Pottery, Tarahumara Pueblo, Mata Ortiz
| | Mata Ortiz Pottery Painted Pottery
| | Tigua Indian Pottery & Drum Painting
| | Indian Baskets
| | Indian Wooden Dough Bowls
| | |  | |  | |  | |  | |  | Native American Rattles, Instruments Artifacts
| | Native American Flutes
| | Southwest & Western Purses, Bags,Totes, Apparel
| | American Indian Jewelry | Purses & Apparel
| | Southwest & Western Door Mats
| | |  | |  | |  | |  | |  | Southwest Wall Hangings & Western Tapestries
| | Painted Steer Skulls
| | Painted Wooden Bowls
| | Southwestern Rugs
Western Rugs, Area Rugs, Tapestries
| | Painted Milk Cans
| | |  | |  | |  | |  | |  | Decorative Crosses
| | Natural & Painted Hides, Furs, Skins
| | Painted Toilet Seats
| | Western Candle Holders & Luminaria
| | Western Hat, Coat Racks, Plaques & Wall Decor
| |
|