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International ShippingBefore we ship your order, you must email us stating that you accept the responsibility for international shipping. We will not ship internationally until we receive your written approval.
We must receive two things from you:
1. Approval of shipping costs. We will email you the total after we receive your order.
2. Approval of our international shipping policy below:
Add your name and country, then copy & paste the entire policy letter into an email to us sales@missiondelrey.com
(Your letter starts here)
I approve of the international shipping policy and accept full responsibility for all risks and charges.
Your Name:
Your Country:
International Shipping Policy
Many people from outside the USA want to place orders for our products and we are happy to help. But there are associated challenges and potential problems. There are several risks involved that you must assume.
Shipping fees are not something we charge you, they are assessed by the shipper but we handle the shipping transaction as a convenience to you. Associated handling fees usually don't cover packaging materials or labor, but we want to help you so we keep the handling cost low.
RETURNS:
When an item is purchased, it is as if you are standing at the cash register in our store. When you have an item shipped, it is a separate transaction apart from your purchase. For that reason shipping charges are never refundable.
In the event that your purchase doesn't meet your expectations for any reason, you may return the item to our store. If you choose to ship your return to us, it must be prepaid with insurance. Shipping is not refundable.
International shipping is expensive and something to keep in mind when buying a product sight unseen. Our products are offered to international buyers on an “as is” basis. Each person is different and expectations very accordingly. If your purchase is unacceptable to you for any reason, you may return the product for a refund of the purchase price. Shipping charges, taxes, duty and any other expenses are not refundable regardless of the reason for return.
Shipping Method, Delivery time, Insurance Claims
We usually quote shipping according to USPS priority mail because it is the least expensive air method. This method does not offer tracking. It usually delivers within 10 days to 2 weeks, but could take 30 days. There is no way to check on it's progress and insurance claims if lost cannot be filed until 30 days has past.
Loss in shipping.
If an order is lost in shipping (abandoned at customs is not loss) we will work with the US Post Office to file a claim after their required 30 day waiting period. Once the claim is submitted and it is verified that the package is not being held by customs, we will send a replacement.
Customs/Taxes:
The customs service in your country may delay your package. No one has any control over this. Customs may also add tax to the item which you must pay to receive the package. You are responsible to pay any taxes or duty. It is between you and customs. If you do not claim the package and pay the tax or duty, the package is destroyed. If you do not claim the package from customs, the sale is final and there is no possibility of a refund or replacement.
The customs tax on items depends on your country. If concerned, you should contact the customs service in your country to see what to expect, we do not have this information. Import taxes can be quite high. Your country may also have particular regulations regarding different types of products that you should check on before ordering. You assume all responsibility for customs/importation related matters.
Every package is not necessarily taxed. Sometimes they go through quickly, with no duty. Other times, they are delayed and charged. We have had packages arrive in all countries without problems. We have also had problems with loss or high import taxes in most countries.
Conclusion:
We are happy that you are interested in our products and are happy to help you with international shipping. We don't want to discourage you, but we do want you to know what the risks and expenses could be.
We have a few tricks that we use to help get things through customs. We send the package on a personal level like a gift with a personal note inside, no commercial paperwork. This seems to make a positive difference, but no one ever knows what to expect.
If you would rather not assume the risks associated with shipping, you may cancel the order before it ships.
Your Response Required:
We need your approval that it is alright to finalize and ship your order. If you would like a different shipping method or have questions, we're not experts but we have experience with shipping and will be happy to help.
After you order and before we ship internationally, you must approve these policies and accept the responsibility for international shipping risks and charges.
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