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International Shipping Outside Continental USWatch for an email money request from us through Paypal for your shipping payment. If we don't receive your shipping approval payment in 3 days the products are resold.
International buyers accept full responsibility for all shipping and customs related charges. Your shipping payment is your approval of our international shipping policy. (outlined below) Alaska, Hawaii, PR are handled the same way.
How International transactions work:
Because you need to approve the shipping cost after checkout, we handle the transaction in two parts:
Part 1: The order...will show only the product total with a shipping amount of $0.00 This holds the items you order.
Part 2: The Shipping Payment...is handled through paypal. We will calculate the total to your location and email you a money request through Paypal. You can use it to make the payment with any credit card even if you do not have a Paypal account.
Your payment is your acceptance of our international shipping policy and must be received within three days.
(Sorry, we have to have this time limit because some people wait weeks or never contact us)
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International Shipping Policies & Procedures
We ship with only a personal note in the box, no commercial paperwork.(unless you request it) This sometimes helps in clearing customs.
RETURNS:
Return shipping charges must be prepaid with insurance. Shipping charges, taxes, duty and any other expenses are not refundable regardless of the reason for return. There is a 15% restock fee on returns.
Shipping Method & Delivery Time:
We use USPS priority mail international, the least expensive air method. It usually takes 10 days to 2 weeks, but could take 30 days if held by customs. Priority mail does not offer tracking.
Loss in shipping:
If an order is lost in shipping we will work with the US Post Office to file a claim after their required 30 day waiting period. Once approved, we will send a replacement.
Customs & Duty Taxes:
You assume all responsibility for taxes and customs/importation related matters. The customs service in your country may delay and add tax to the package. If you do not claim the package it is destroyed and sale is final. Please contact the customs service in your country to see what to expect. There may be regulations regarding imported products.
Your Shipping Payment is your approval.
We are happy to help you but if you would rather not accept responsibility for international shipping, you may cancel your order by emailing us.
Thank you, Mission Del Rey
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